Warranty

Customer Care will only accept formal written Warranty requests from the Homeowner during the applicable Warranty periods.

As a tenant, please contact your landlord regarding any Warranty related issues.

Statutory Warranty

During your PDI you will be given both a Certificate of Completion and Possession (CCP) and a Tarion Homeowner Information Package (HIP). Tarion provides the builder with a CCP which confirms that your suite can be occupied. The CCP contains a home enrollment number used to identify your home with Tarion and outlines your Firm Occupancy date (Occupancy Date/Date of Possession). The HIP provides information regarding your new home warranty.

Warranty coverage begins on the Firm Occupancy date and remains in effect until the end of each warranty period.

Tarion Warranty Corporation is the administrative body which regulates the new home warranty in Ontario. You may wish to consult Tarion's Construction Performance Guidelines if you are in doubt as to whether an item is covered by the warranty. These Guidelines describe which of the most commonly reported warranty service requests are covered by the warranty, and those which are not. To view the Guidelines, please visit www.tarion.com.

Common elements are not included in the PDI of your unit. As such, these deficiencies should not be reported on your warranty request forms to Customer Care. Should you notice any common element deficiencies during your PDI or after occupancy, they may be reported to your Property Management Company after your Interim Closing date. Common elements include all areas and amenities beyond each Homeowner's suite. Ownership of these areas is shared among all unit owners within the condominium. Your balcony is considered an "exclusive-use" common element.

Warranty Service Request

Customer Care will respond to in-suite warrantable requests during the first two years of occupancy. We will only accept formal written requests from the Homeowner of the suite during the applicable reporting periods as outlined in the Tarion Homeowner Information Package. The simplest and most convenient way to submit warranty forms to Tarion is through myhome.tarion.com. You may also submit the form to Tarion, send them via courier or mail or email them to info@Tarion.com.

A copy of each Form you submit to Tarion should also be sent to Customer Care so we can repair or otherwise resolve the item.

When to Submit your Warranty Requests

  • 30-Day: No later than 30 days from your Interim Closing date (Occupancy Date/Date of Possession).

  • Year-End: Within the last 30 days of the first year of occupancy.

  • Second-Year: Anytime during the second year of occupancy.

Written warranty requests may be submitted by fax, email or regular mail to Customer Care. We will not accept verbal requests

Once your forms have been received, Customer Care will review and submit all warrantable requests to our Construction team. Repairs will be made during regular business hours. Permission to Enter (PTE) your suite is established during your PDI but can be updated at anytime. The Homeowner is responsible for ensuring that all furniture and personal-affects are cleared from the area that requires deficiency rectification.

Warranty Chart

Item Length of Warranty Notes
Appliances 1 Year Warranty through the manufacturers directly
Baseboards 1 Year
Cabinetry 1 Year Any damage noted after PDI are not warranted
Carpet 1 Year
Caulking 1 Year
Closet Sliders, Shelving 1 Year Any chips, scratches noted after PDI are not warranted
Countertops 1 Year Any cracks, scratches, gouges reported after PDI are not warranted
Doors 1 Year
Door Frames 1 Year
Drywall 1 Year
Electrical Delivery and Distribution Systems 2 Years
Electrical and Lighting Fixtures 1 Year It is homeowner's responsibility to change all bulbs
Hardwood Floor 1 Year Any scratches, gouges reported after PDI are not warranted
Heating Delivery and Distribution Systems 2 Years Filters for fan coil unit should be replaced every two months
Fan Coil Unit Operation 1 Year
Painting 1 Year
Plumbing Delivery and Distribution Systems 2 Years
Plumbing Fixture 1 Year
Tiles 1 Year Any chips, cracks noted after PDI are not warranted
Vanity Mirrors 1 Year Any chips, cracks noted after PDI are not warranted
Windows 1 Year
Air Condition 1 Year
Ceiling 1 Year
Condensation 1 Year It is homeowner's responsible to maintain the level of humidity in the unit
Draft through windows and doors 1 Year Interior air movement caused by convection should not be confused with actual air leakage through the window and doors

30-Day Request

You may submit a Tarion 30-Day Form within the first 30 days of your Firm Occupancy date (Occupancy Date/Date of Possession). Include on it items that are incomplete from your PDI and other warrantable items that you notice within the first 30 days of Occupancy. If you do not submit your 30-Day Form within the allotted time, the deficiencies will not be accepted until the final 30 days of your first year of possession. These deficiencies will have to be reported on your Year-End Form.

Year-End Request

In new homes, it takes months for the materials to dry and settle properly. Therefore, it is common to suddenly see new deficiencies toward the end of the first year. Please report any new or outstanding warrantable items on the Year-End Form and submit it within the last 30 days of the first year of possession.

Your home's statutory one year warranty coverage begins on your Firm Occupancy date (Occupancy Date/Date of Possession) and ends on the day before the first anniversary of this date.

For example, if your Firm Occupancy date is February 12, 2014, the one year warranty begins on February 12, 2014 and ends on February 11, 2015.

PLEASE NOTE: Concord Adex will patch and sand drywall cracks and nail pops only once during the first year (only at the request of the Homeowner) but will not be responsible for repainting, redecorating, or wallpapering. The Homeowner is responsible for ensuring that all furniture and personal-affects are cleared from the area that requires deficiency rectification.

Second-Year Request

Your home's statutory two year warranty coverage begins on the Firm Occupancy date (Occupancy Date/Date of Possession) and ends on the day before the second anniversary of this date.

For example, if your Firm Occupancy date is February 12, 2014, the two year warranty begins on February 12, 2014 and ends on February 11, 2016.

Concord Adex warrants two years against:

  1. Defects in materials, including windows, doors, caulking or defects in work that result in water penetration into the building envelope.

  2. Defects in work or materials in electrical, plumbing and heating delivery and distribution systems.

  3. Violations of the Ontario Building Code affecting health and safety.

  4. Major structural defects (which will be discussed in greater detail under the seven year warranty protection section).

For two year warranty items, you may submit a Second-Year Form at any time during the second year of possession.

Seven-Year Warranty

New homes are protected for seven years against major structural defects. Tarion defines a major structural defect as:

  1. Any defect in work or materials that results in the failure of a load-bearing part of the home's structure or materially and adversely affects its load-bearing function.

  2. Any defect in work or materials that materially and adversely affect the use of the building as a home.

Any defects that fall within the seven year warranty should be reported to Tarion Warranty Corporation directly.

EMERGENCY EXCEPTIONS

Although Tarion limits when a warranty request may be submitted; Concord Adex will make exceptions in the event of an emergency situation and will treat the items as priority.

Some examples of emergency requests include but are not limited to: total loss of heat between October 15 and May 15, loss of water to any plumbing fixture, water leak, total loss of electricity and major water penetration on interior wall and ceiling.

We recommend that you do not undertake any repair work without giving us 48 hours to assess the problem and take corrective measures. Completing the work without our assessment will jeopardize your warranty coverage. Concord Adex is not responsible for the reimbursement of emergency repairs conducted or arranged by the Homeowner.

Your building air conditioning will be provided between May 15 and September 15. Within this period, and during your first year of occupancy, a complete lack of cool air should be reported immediately. Please use the Emergency Request Form (available at your concierge) to report a total loss of cooling. We will do our utmost to expedite your request for maintenance. Should you report the issue on your 30-Day or Year-End Warranty Form, the normal 120 day repair period will apply.

In the event of an emergency report the problem to your building concierge immediately.

Utilities

Hydro will be individually metered and you will receive a bill for usage. Examples of hydro costs include the use of lighting, heating and appliances. Should you have any questions regarding your suite account information, please contact your Landlord.

Communications

Concord Adex works with communication industry leaders to provide you with state of the art communication services. You will need to set up an account to activate these service directly with your chosen service provider.

Mail

Your Mailbox is located in the lobby of your building and is identified with your suite number.

Please contact Canada Post to enquire into the change of address procedure.

Forms can be picked up at any Canada Post location or on the web at canadapost.ca. You may also fill out the change of address notification form electronically,at smartmoves.ca

ELEVATOR BOOKING

Elevator bookings for move-ins and deliveries are scheduled with your Property Management office during regular business hours.

Elevator bookings are made on a first come first serve basis. It is recommended that you book an elevator with Property Management at least forty eight hours in advance of your move in date.

When the moving company arrives, a Moving Coordinator will direct them to the loading dock area where they may park their vehicle and proceed with the move or delivery. Your moving/delivery company should remove all cardboard boxes upon completion of the move.

You will receive more information regarding move-in procedures in your Information Guide to Firm Occupancy Procedures given to you at your Pre-Delivery Inspection.

Homeowner Manuals

Appliance Manuals

Each of the quality appliances in your unit come with a manual on proper operation, care and maintenance. We recommend that you read each manual and follow the instructions therein. Warranty documents can also be found in your appliances manuals. It is the Homeowner’s responsibility to send these completed documents to the manufacturer.

Please read each of your user manuals before using your appliances. The appliance manuals were provided to each homeowner at Firm Occupancy. For your reference, the user manuals are also available for download below. Any warranty issue must be taken up directly with the supplier, as noted in the chart below.

Your appliance model number and serial number will be required. There will be no service fee to any warrantable problems reported within the first year.

If you require further assistance, please refer to the Interior Finishes Manual.

Standard Suites

Urban Suites

Other Manuals

Ventilation & Condensation

The management of interior humidity is the responsibility of the owner. Maintaining acceptable moisture levels within your home prevents condensation which can cause damage to components within the home.

Condensation occurs when the indoor air moisture contacts cold surfaces, such as window glass, water supply pipes and toilets. It appears as water droplets. Condensation on interior window surfaces is common during the cold season & is usually the result of humid conditions created within the home combined with exterior climatic conditions. Condensation is not considered to be a warranty issue. If you see condensation it is advisable to immediately wipe it up.

We create moisture in our homes from cooking, laundry, bathing etc. The indoor humidity level is controlled by the occupant. It is crucial that the occupant regulate proper humidity levels within the home to prevent damage to other components, such as window sills. This can be achieved by ventilation & air circulation.

Ventilate to remove excess moisture in the air:
Kitchen Hood Fan should always be used when cooking, especially when boiling or steaming foods.
Bathroom Fan should be on during bathing or showering & remain on for at least 20 minutes afterwards.
The bathroom fan as it is now installed is designed to run at low speed 24/7.

Increase Air Circulation
The corridor air coming into your suite via the gap around your suite entry door is a source of fresh air & helps maintain the air circulation in your suite. It also serves as a safety feature. If a fire occurs in the building the corridor fresh air units are immediately disabled so that the smoke does not enter into the suite. We recommend that you do not install any type of weather stripping or attempt in any way to block this air movement.

To allow for even air circulation throughout the suite, open the window coverings daily, keep window sills clear, open room doors &, when suitable, open windows.

Maintenance and Repairs

Condensation

What is condensation and why does it occur?

The air in your condo naturally contains moisture. This invisible moisture allows you to live comfortably in your unit. The moisture can become a problem if condensation occurs on surfaces in your condo. This occurs most commonly on windows during the winter because the windows are colder than the air temperature in your condo. Cold air cannot hold as much water or moisture as warm air. As warm air in your unit moves toward the windows the air cools. The moisture that was once invisible in the warmer air condenses on the colder window and is seen as tiny water droplets.

You may notice that condensation primarily occurs around the edges of the interior pane of glass in your window. This is because the metal frame around the window is conducting cold from outside, cooling the edges of the window pane and leaving the middle of the pane warm. These cooler edges are normal and not considered a defect in the window materials or installation.

Where does the moisture in my condo come from?

You produce moisture simply by breathing and perspiring but many of your daily activities will also increase the amount of moisture in your home. Cooking, cleaning, laundry, dishwashing, bathing and keeping house plants all contribute to increased amounts of moisture.

In addition to the moisture producing activities you perform in your home, the building materials in a newly constructed condo contain moisture that will be released during the first heating season. Temporary condensation may occur within the first year after construction because of the drying of these materials. Also, condensation may occur at the beginning of the heating season due to the release of moisture that has collected over the summer months when the humidity levels are higher. As the winter heating season continues the excess moisture will be eliminated. Temperature fluctuations throughout a winter season can cause condensation especially if there are drastic changes in temperature.

How can I eliminate the condensation in my unit?

Here is a list of things you can do to reduce condensation in your unit:

  1. Moisture reduction

    • Do not hang clothes to dry in-doors.
    • Do not use a humidifier.
    • Cover all pots and pans with lids while cooking.
    • Have shorter, cooler showers.
    • Regularly clean the lint trap in your dryer.
    • Run only full loads of dishes in your dishwasher and use the drying setting.
    • Limit the number of plants you keep in your unit.
    • Run a dehumidifier if necessary.

  2. Increase Air Circulation

    • Make sure that your window coverings are open during the day so that air can move over the surface of the window.
    • Hang window coverings to allow for adequate space between the coverings and the window surface. This ensures that even when the window coverings are closed air can still circulate between the covering and the surface of the glass.
    • Make sure the window sill is clear of objects.
    • Keep doors to all rooms open to allow even circulation of air throughout the unit. (Except bathroom doors when bathing, see below).

  3. Increase Ventilation

    • Use kitchen exhaust fans while cooking especially when boiling or steaming foods.
    • Run the bathroom fan during and at least 20 minutes after your shower to vent the remaining steam. Do this with the bathroom door closed.
    • Ensure that the fan in your Fan Coil Unit (FCU) runs for at least two 4-hour periods/day.
    • Clean exhaust vents and grates and lint traps regularly.

Ventilation

Exhaust Fans

The range hood and exhaust fans, provided in the kitchen and bathrooms, respectively, should be used to remove lingering odors and excess moisture in the air which can cause condensation.

If there is more than one bathroom, there is one exhaust fan motor with a switch for the fan in each bathroom. The fan can be turned on and off in each bathroom. Your kitchen fan should be used whenever cooking on the stove to avoid lingering odors and to lessen grease build up on kitchen surfaces. Air is vented to the exterior of the building. The filter should be cleaned periodically following the instructions outlined in the appliance manual.

Fan Coil Unit

Your suite is equipped with a fan coil unit (FCU). Your FCU has a filter which will need to be replaced every two months during the first year of possession and quarterly thereafter. Filters can be purchased from Property Management. Failure to replace the filter regularly may result in invalidation of the Statutory Warranty. Property Management will maintain your fan coil unit twice a year.

Corridor Air

As you will notice, there is a gap around the door jamb of your suite entry door. This gap is not a deficiency. We recommend that you do not install any type of weather stripping around the suite entry door. This gap serves as one of the only sources of fresh air and helps maintain the air circulation in your suite, which in turn assists in preventing condensation. The corridor air also serves as a safety feature in the event of fire. If a fire occurs in the building, the corridor fresh air units are immediately disabled, so that the smoke does not enter into the suite.

Seasonal Maintenance

It is important to maintain your home on a regular basis. It is recommended that you follow the steps outlined below to follow a concise seasonal maintenance program.

Spring (March, April, May)

    • Replace FCU filter
    • Test and reset ground fault circuit interrupter (GFCI)
    • Test smoke alarms and carbon monoxide detectors
    • Check caulking for air and water leaks
    • Check windows and screens are operating properly

    Summer (June, July, August)

      • Replace FCU filter
      • Inspect air conditioning
      • Check sealing around windows and doors
      • Test and reset ground fault circuit interrupter (GFCI)
      • Test smoke alarms and carbon monoxide detectors
      • Check exhaust fans
      • Inspect doors and locks

      Fall (September, October, November)

        • Replace FCU filter
        • Check exterior features
        • Check caulking for air and water leaks
        • Check clothes dryer vent
        • Test and reset ground fault circuit interrupter (GFCI)
        • Test smoke alarms and carbon monoxide detectors
        • Check windows and screens
        • Check weather stripping on all exterior doors and balcony doors
        • Check sealing around windows and doors
        • Check for condensation and humidity

        Winter (December, January, February)

          • Replace FCU filters
          • Test and reset ground fault circuit interrupter (GFCI)
          • Test smoke alarms and carbon monoxide detectors
          • Check exhaust fans
          • Check inside surfaces

Forms

Building / Suite Emergency Request
Your building concierge can provide you with this form.
What is an emergency?

Concord CityPlace Customer Care

Address
82 Queens Wharf Road, 2nd Floor Toronto, ON M5V 0P2

Hours
Monday-Friday 9:00 a.m. to 5:00 p.m.

Telephone/Fax/Email/Website
(T)416-847-3788
(F)416-596-8762
(E) cityplacecustomercare@concordadex.com

Prompton Real Estate Services Corp.

Address
357 Front Street West Toronto, ON M5V 3S8

Hours
Monday-Friday 9:00 a.m. to 9:00 p.m.
Saturday and Sunday: 10:00 a.m. to 5:00 p.m.

Telephone/Fax/Email/Website
(T)416-883-3888
(F)416-883-3887
(E) info@prompton.ca

Concord Toronto Presentation Centre

Address
88 Queens Wharf Road Toronto, ON M5V 0P2

Hours
Monday-Friday: 11:00 a.m. to 6:00 p.m.
Saturday and Sunday: 11:00 a.m. to 6:00 p.m.

Telephone/Fax/Email/Website
(T)416-813-0999

Concord Adex Inc.

Address
82 Queens Wharf Road, 2nd Floor Toronto, ON M5V 0P2

Hours
Monday-Friday: 9:00 a.m. to 5:00 p.m.

Telephone/Fax/Email/Website
(T)416-813-0333
(F)416-813-0300

Elite Property Management Inc.

Address
21 Iceboat Terrace Toronto, ON

Hours
Monday-Friday: 8:30 a.m. to 4:30 p.m.

Telephone/Fax/Email/Website
(T)416-623-1999
(F)416-623-1835

Building T Concierge

Address
151 Dan Leckie Way Toronto, ON M5V 4B2

Hours
All hours

Telephone/Fax/Email/Website
(T)416-623-1786

Building S Concierge

Address
21 Iceboat Terrace Toronto, ON M5V 4A9

Hours
All hours

Telephone/Fax/Email/Website
(T)416-623-1781